PT Trinusa Travelindo (Traveloka)

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Lowongan kerja PT Trinusa Travelindo (Traveloka) - We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.

IT Service Delivery Administrator PT Trinusa Travelindo (Traveloka)

With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

Lowongan kerja PT Trinusa Travelindo (Traveloka)

Job Description:

Manage transformational IT projects such as organizational process and system improvement, multi-country implementation, cost optimization, company-wide IT asset offloading, etc. Maintain effective communication and working relationships with various stakeholders and peers on the project performance.
Collect feedback from stakeholders to identify potential improvements in the Information Technology context.
Provide recommendations to the development of processes & tools across departments.
Prepare and implement monthly PDCA/ improvement ideas.
Deliver effective presentations of assessment findings & recommendations to high-level management.
Work with internal stakeholders ( IT operations, IT Service management and Portfolio & IT infrastructure) on incidents, problems and changes/projects and take them to logical conclusions whilst partnering with our business partner / vendors.
Consult and contribute to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommend solutions.

Specialized Responsibilities:

Identify the current state of ITIL-related processes & procedures, and facilitate the implementation of all necessary improvements.
Document simple, concise and targeted communication to be shared with business, external partners, based on the impact assessment.
Plan, control and monitor the activities of the Managed service vendor team to ensure that their performance is optimized and targets and standards are adhered to.
Monitor managed service vendor performance targets to ensure adherence and review and measure targets.
Monitor, moderate, and create process documents and regularly check for adherence to these processes through a regular review with the Managed service vendor.
Monitor and moderate the knowledge base articles
Play a proactive role in defining targets and service levels to ensure that they meet the needs of the customer and the business

How To Apply

You can apply this job through here https://www.traveloka.com/en-id/careers