PT Lami Packaging Indonesia (Lamipak)

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Lowongan Kerja PT Lami Packaging Indonesia (Lamipak) - Lamipak is a producer of high quality aseptic packaging that provides the best value solutions to its customers. Initially set up to mass produce paper based packages for the beverage and food industries. It was only until 2007 when the Lamipak brand formally came into existence and was granted funding to construct a manufacturing facility dedicated to aseptic packaging. Since then, Lamipak has evolved over the past decade to become one of the leaders as an aseptic packaging solutions provider where its products and services are used in over 40 different countries around the globe. To date its volume output has nearly tripled in the space of 5 years.

Information Technology System Engineer PT Lami Packaging Indonesia (Lamipak)

The IT Engineer ‐ Helpdesk for System is responsible for acting as the primary point of contact within the IT department, the position should be familiar with corporate hardware, proficient in corporate WeChat and MS Office/O365 tools, understand common manufacturing software systems.t, addressing and logging user issues, malfunctions, and requests for various application software and hardware, including ERP, MES, CRM, client computers, printers, and networks. They are tasked with providing prompt support and troubleshooting, escalating unresolved issues to second‐tier IT professionals or external suppliers, and maintaining detailed records of communication and resolutions. Additionally, the role involves periodic trend analysis of malfunctions, proposing and implementing service improvements

Lowongan Kerja PT Lami Packaging Indonesia (Lamipak)

Job Descriptions:

Serve as the first point of contact in the IT department, receive and log user issues, malfunctions, and requests, and provide answers, support, and troubleshooting promptly.
Independently diagnose simple malfunctions of employee computers and peripheral devices.
The scope of support includes: a) Application software including ERP, MES, CRM, SRM, etc. b) Client computers, printers, networks, etc
Escalate unresolved issues to second-tier IT professionals, system analysts, or external suppliers to ensure proper resolution.
Record communication details and methods of resolving malfunctions in detail during the work process.
Assist in the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
Follow standard operating procedures and utilize knowledge bases to ensure proper documentation, prioritization, and assignment of tasks.
Responsible to categorize malfunctions and conduct trend analysis, propose improvements to IT services, and collaborate or lead the implementation of improvement plans.

Requirements:

Associate’s degree in Information Technology, Computer Science, or a related field. A bachelor’s degree is preferred.
More than three years of IT operation and maintenance support experience in the manufacturing industry.
Candidates should be familiar with corporate hardware, proficient in corporate WeChat and MS Office/O365 tools, understand common manufacturing software systems.
Understands common software systems in the manufacturing industry, such as ERP, MES, etc.
Proficiency in diagnosing and resolving basic technical issues, understanding of TCP/IP protocols and LAN/WAN configurations.
Familiar with IT System Development, and ITIL
Strong problem-solving abilities and attention to detail, has ability to work independently and as part of a team.
Willing to follow 3 shift arrangement

Cara Mendaftar:

Kamu bisa mendaftar melalui https://www.lamipak.biz/careerDetail/